Shipping Policy

Orion Flooring offers several ways to get your tile, stone, vinyl, and cabinetry to your job site. Because flooring materials are heavy, bulky, and fragile, delivery works differently than it does for ordinary parcel goods. This page explains how our shipping works and what to expect.

Delivery Options

Depending on your order size, material type, and location, we may offer:

Showroom pickup — free, from our Anaheim, Hesperia, or Rialto locations
Local delivery — box truck or flatbed delivery within Southern California
Curbside freight (LTL) — palletized delivery by a third-party freight carrier
Job-site delivery — coordinated drop to an active project site

Available options are shown at checkout or quoted by your sales associate. Not every product ships every way; slabs, large-format tile, and cabinetry usually require freight or local truck delivery.

Third-Party Carriers

Deliveries outside our local truck radius are performed by independent third-party freight carriers, not by Orion Flooring. We arrange and pay the carrier on your behalf, but we do not control their routing, staffing, equipment, or daily schedule. Carrier scheduling calls, appointment windows, and driver conduct are managed by the carrier.

Handling and Freight Charges

Flooring is priced and shipped by weight. A handling charge may be added to your order to cover palletizing, banding, crating, and protective packaging. Where flat-rate delivery is offered, it is subject to minimum order value, ZIP code eligibility, and product restrictions.

Freight charges are calculated based on:

Total weight and number of pallets
Delivery distance and ZIP code
Residential vs. commercial address
Accessorial services requested (liftgate, inside delivery, limited-access site, appointment scheduling)

Residential deliveries and liftgate service typically carry additional fees. Please tell us in advance if your site has no loading dock or forklift.

All delivery charges are disclosed before you complete your order.

Lead Times and Availability

In-stock merchandise: generally ready for pickup or dispatch within 2–5 business days.
Special orders and imported material: lead times vary widely by supplier, commonly 3 to 12 weeks.
Slabs and fabricated countertops: scheduling depends on template, fabrication, and shop capacity.

You will receive an email or phone notification when your order is ready. All dates provided are estimates, not guarantees.

Delayed Shipments

If we are unable to ship your order within the time stated at the time of purchase — or within 30 days, if no time was stated — we will notify you promptly, give you a revised shipping estimate, and offer you the choice of accepting the new date or cancelling your order for a full refund. If we do not hear back from you, we will cancel the order and refund you in full.

This reflects your rights under the Federal Trade Commission’s Mail, Internet, or Telephone Order Merchandise Rule.

Installation Scheduling

This is the most important line on this page.

Do not schedule your contractor, installer, or demolition crew until your complete order has been delivered and inspected. Delivery dates can shift due to weather, carrier capacity, port and customs delays, supply shortages, production runs, mechanical breakdowns, and replacement shipments for damaged material.

Except where the delay results from our own negligence or a failure to meet our obligations to you, Orion Flooring is not responsible for contractor or installer hours, storage fees, lodging costs, lost wages, rescheduling fees, or similar costs arising from a delayed or incomplete delivery.

Customer Responsibilities at Delivery

Before your delivery date, please make sure:

An adult 18 or older is present to receive and sign for the shipment
The delivery address is accurate, accessible, and clear of vehicles and obstructions
There is a safe, level, dry place to set pallets
Someone is available to move material inside — curbside freight drivers deliver to the curb or driveway only and are not permitted to carry material into the home, up stairs, or into a garage

Missed delivery appointments may result in redelivery fees charged by the carrier.

Inspection at Delivery

You or your representative must inspect the shipment before signing the delivery receipt. Count the cartons and pallets, and look for crushed corners, torn shrink wrap, broken banding, or leaning pallets.

If you see damage or a shortage, note it in writing on the delivery receipt before signing, and photograph the pallet before it is unloaded. A clean, unqualified signature makes a freight claim much harder to pursue.

Full instructions are on our Damages Policy page.

Shipping Areas and Restrictions

We currently ship within the continental United States. We do not ship to Alaska, Hawaii, U.S. territories, P.O. boxes, APO/FPO addresses, or international destinations.

Some products — including natural stone slabs, certain oversized formats, and adhesives and other regulated liquids — are restricted from freight shipping and are available for showroom pickup or local delivery only.

Expedited Delivery

Because of the weight and fragility of our products, we do not offer overnight, next-day, or guaranteed-date delivery service.

Order Changes and Cancellations

Contact us as soon as possible if you need to change or cancel an order. Once an order has been staged, palletized, or tendered to a carrier, it may not be possible to stop it, and freight charges may still apply. Special-order deposits are handled under our Returns Policy.

Title and Risk of Loss

Title and risk of loss pass to you upon delivery to the address you provided, or upon pickup at a showroom. Merchandise damaged in transit before delivery remains our responsibility, subject to the inspection and reporting steps in our Damages Policy.

Will-Call and Storage

Paid orders held at a showroom should be picked up within 14 days. Extended storage may be subject to a storage fee. We will contact you before charging any storage fee or cancelling an uncollected order, and any cancellation follows the refund terms in our Returns Policy.

Contact Information

Orion Flooring Anaheim: 1301 S State College Blvd #B, Anaheim, CA 92806 — (714) 936-6549 Hesperia: 11908 Mariposa Rd #3, Hesperia, CA 92345 — (760) 956-2646 Rialto: 363 W Valley Blvd, Rialto, CA 92376 Web: orionflooring.com

Orion Flooring may revise this Shipping Policy at any time. The version in effect when you place your order applies to that order.